Where you engage Wrighton Computer Services Pty Ltd to provide IT services, support or managed services, we may collect or have access to additional information as part of delivering those services.

This may include information obtained through:

• Remote monitoring and management (RMM) systems
• Helpdesk and ticketing systems
• Remote access tools used for troubleshooting and support
• Backup and system monitoring tools
• Asset management or device management platforms

These systems may collect or process information such as:

• device names and configuration details
• system performance and diagnostic information
• user account identifiers
• network or device status information
• support requests and communication records

This information is collected solely for the purpose of providing IT support, maintaining systems, resolving technical issues, and delivering contracted services.

We only access customer systems and information as necessary to provide the services requested and in accordance with our service agreements.

Where third-party platforms are used to deliver services (for example monitoring systems, helpdesk platforms, or backup services), those providers may store data on secure servers which may be located in Australia or overseas.

We take reasonable steps to ensure these providers meet appropriate security and privacy standards.